KEP
Courier and parcel logistics – high scale and SLA pressure.
Control Room
Real-time delivery monitoring – from order to report
Manage orders, carriers, statuses and exceptions in a single operational view. &UP® Dispatch Centre helps teams make decisions faster, respond to SLA risks and reduce manual coordination of deliveries.
They have placed their trust in us
The &UP® control centre helps operational teams to:
- view order statuses in real time
- manage carrier availability
- monitor the load on the zones
- respond to delays and exceptions
- report on the course of the working day
Sectors
Who is it for?
A dispatch centre is ideal for sectors where the day-to-day coordination of a large number of deliveries to multiple recipients requires a centralised tool
Features
Key features of the module
Order intake and categorization
Automatic receipt of orders from higher-level systems, with verification of their correctness and feasibility. Categorisation is carried out according to defined criteria:
- Location and operational region
- Delivery type and service standard
- Volume and cargo specifications
- Customer priorities and ETA requirements
Real-time operational visibility
An operational map showing the locations of all carriers and vehicles, as well as the status of each order, updated in real time from drivers’ mobile apps and GPS systems.
Automatic order assignment
The algorithm assigns orders to the most suitable carriers in real time. Assignment criteria:
- Carrier and order location
- Current fleet workload
- Driver’s qualifications and vehicle type
- Customer time slots and ETA requirements
Exception and incident handling
Alerts regarding incidents affecting the SLA, together with predefined response procedures, enable typical situations to be resolved without the need for telephone contact with field staff. The system handles, amongst other things, delays, vehicle breakdowns, customer absences and failed deliveries.
Region and zone management
Allocating orders to defined operational areas based on geolocation data. Ongoing assessment of the effectiveness of fleet deployment in relation to the order structure and the expected SLA level.
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During a free consultation, we’ll show you how &UP® can help streamline specific areas of your operation.
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Benefits
Benefits of implementing the Control Centre
Improved efficiency in the control room
Automating the allocation of orders enables a single dispatcher to handle more orders per day.
Meeting the ETA
Alerts and predefined response workflows enable you to take action before any delay affects customer satisfaction.
Full control over the operation
The aggregated data provide an overview of the actual level of implementation.
Strategic fleet management
Objective data on carriers’ performance as a basis for operational and commercial decisions.
The results you can achieve
-55%
exception handling time
+45 per cent
orders handled by a single dispatcher
99.7%
deliveries within the declared ETA window
Carriers
Status in the field
Carriers
Status in the field
Dispatcher
Coordination layer
Carriers
Status in the field
Carriers
Status in the field
Carriers
Status in the field
Areas of management
The &UP® platform’s coordination layer
The control centre integrates data from key areas of operations.
This enables operational teams to work from a single view of the situation, rather than having to piece together information from multiple systems and communication channels.
The process
How does it work?
See what the workflow looks like.
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1
Orders are sent to the system via an API from an e-commerce platform, an ERP system or a customer portal.
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2
The algorithm allocates them automatically, taking into account the location, workload and expertise of the carriers.
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3
The dispatcher monitors progress on the operational map and intervenes in exceptional circumstances.
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4
The system records any deviations in actual performance from the plans and generates a daily operational report.
Products
