Day planning and navigation

A schedule of tasks for the whole day, with an optimal route sequence and in-app city navigation. The carrier does not need to switch to external maps and has full details of every job:

• Customer details, address, parcel specifications and service standard
• Optimal route sequence with estimated journey time
• Direct contact with the customer (by phone or message)

Shipment pickup from sender

A comprehensive service for collecting goods from the sender, including compliance checks and documentation of the goods’ condition.

• Scanning barcodes and checking that items match the order
• Photographic documentation of the condition of the packaging
• Electronic confirmation of receipt bearing the sender’s signature
• Generating labels and waybills on a mobile printer

Shipment delivery to recipient

A comprehensive delivery service including electronic proof of delivery, cash-on-delivery payments and handling of non-standard situations. Every delivery is documented with irrefutable proof, including GPS data and a timestamp.

• Electronic POD: customer’s signature, photograph, automatic GPS and time recording
• Cash-on-delivery (COD) service with receipt printing and system confirmation
• Recording exceptional circumstances – absence, refusal, damage
• Automatic notification to the customer regarding a delivery attempt and the next steps

Returns and exchanges in a single visit

Processing of returns and exchanges directly with the customer – without the need for a return delivery and without involving head office. The app completes the returns process in a single visit:

• Registering a return by generating a return label on a mobile printer
• Photographic documentation of the condition of the returned goods
• Exchange service – returning the old item and receiving the new one in a single process

Dynamic response to changes during a shift

Handling changes to the daily schedule without the need to contact the dispatch centre by telephone. The driver accepts or rejects new bookings via the app, and the system automatically assigns rejected bookings to another driver.

Work in any conditions

Full functionality of the app regardless of connectivity conditions. Offline mode with local data storage and automatic synchronisation upon returning to coverage eliminates the risk of losing PODs, CODs or collection documentation.