Creating shipments and generating documents

Quick creation of orders for various types of logistics units, with validation of address, zone and price data. The system suggests the optimal shipping method based on defined business rules:

• Parcels, pallets, containers and non-standard consignments (ADR, refrigerated, oversized)
• Shipping templates for repeat shipments to the same customers
• Automatic generation of consignment notes, CMR documents and labels
• Validation of access restriction zones, weight restrictions and price lists

Carrier booking and Trans.eu integration

Manual or automatic selection of a carrier based on defined rules (time, cost, availability). Full integration with the Trans.eu platform allows you to handle urgent and irregular shipments without leaving the system:

• Selection from your own contract list or the Trans.eu platform
• Posting a job and receiving quotes from hauliers
• Negotiation of terms and acceptance, all in one place
• Automatic selection of the best offer based on rules

Integration with e-commerce and ERP platforms

The portal integrates with the main sales and transport platforms, as well as ERP systems. The automatic import of orders and the return of consignment note numbers eliminates the need for manual data entry between systems.

• Allegro – importing orders with the ‘ready for dispatch’ status and returning LP numbers via the API
• Trans.eu – full integration with the transport platform via API
• ERP – SAP, Comarch, Microsoft Dynamics

Shipment tracking and monitoring

A timeline for each order, from generation to delivery, with status updates from multiple sources. Customisable alerts allow you to respond to events before they affect the customer’s SLA:

• Statuses from the driver’s mobile app
• Scans from gate systems at sorting centres
• Integrations with third-party carrier platforms
• SMS and email alerts regarding delays and failed deliveries

Returns and reusable packaging

Comprehensive management of returns processes for both private and business customers, including the tracking of logistics packaging. The portal covers the entire life cycle of a consignment – not just dispatch, but also returns:

• Generating return labels and booking a courier (door-to-door, collection point, parcel locker)
• Recording the reasons for returns
• Record of returnable packaging

Complaint reporting and handling

Submitting a complaint directly in relation to a specific consignment, with the case automatically forwarded to the relevant carrier or sender. The system supports common scenarios: damage, loss, delay and failed delivery, complete with photographic evidence and the ability to track the status of a case until it is closed.