Control Room
Real-time delivery monitoring – from order to report
Manage orders, carriers, statuses and exceptions in a single operational view. &UP® Dispatch Centre helps teams make decisions faster, respond to SLA risks and reduce manual coordination of deliveries.
The &UP® control centre helps operational teams to:
- view order statuses in real time
- manage carrier availability
- monitor the load on the zones
- respond to delays and exceptions
- report on the course of the working day
Key features of the module
Not sure which area to start with?
During a free consultation, we’ll show you how &UP® can help streamline specific areas of your operation.
Book a consultationBenefits of implementing the Control Centre
Improved efficiency in the control room
Automating the allocation of orders enables a single dispatcher to handle more orders per day.
Meeting the ETA
Alerts and predefined response workflows enable you to take action before any delay affects customer satisfaction.
Full control over the operation
The aggregated data provide an overview of the actual level of implementation.
Strategic fleet management
Objective data on carriers’ performance as a basis for operational and commercial decisions.
-55%
exception handling time
+45 per cent
orders handled by a single dispatcher
99.7%
deliveries within the declared ETA window
Dispatcher
Coordination layer
The &UP® platform’s coordination layer
The control centre integrates data from key areas of operations.
This enables operational teams to work from a single view of the situation, rather than having to piece together information from multiple systems and communication channels.
How does it work?
See what the workflow looks like.
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1
Orders are sent to the system via an API from an e-commerce platform, an ERP system or a customer portal.
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2
The algorithm allocates them automatically, taking into account the location, workload and expertise of the carriers.
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3
The dispatcher monitors progress on the operational map and intervenes in exceptional circumstances.
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4
The system records any deviations in actual performance from the plans and generates a daily operational report.