Household appliances

Deliveries that include installation and customer service

&UP® enables you to manage the entire process – from scheduling appointments to delivering services at the customer’s premises.

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They have placed their trust in us:

The complexity of scheduling appointments

Deliveries require the coordination of teams, equipment and installation times within a single schedule.

The high costs of failed deliveries

A customer’s absence or poor planning results in additional visits and operational costs.

Pressure to deliver high-quality customer service

Delivery and installation are a crucial point of contact with the end customer.

Integration of additional services

The collection, installation and handover of old equipment must be carried out as a single process.

Planning deliveries and installations in a single schedule

The system enables appointments to be scheduled, taking into account delivery times, installation and additional services. It takes into account team availability, vehicle type, turnaround times, and the skills and qualifications of installers, thereby helping to avoid errors right from the planning stage.

Co-ordination of teams, vehicles and services

Installation teams, vehicles and additional services are coordinated within a single system. The platform eliminates the fragmentation of information and reduces the risk of errors arising from manual planning and communication between teams.

Full control over the scheduling of appointments

The organisation has real-time visibility of the status of every visit – from the team’s departure to the completion of the installation. The dispatcher manages the operation from a single view, covering orders, teams and real-time progress.

A range of services provided in a single visit

Delivery, carrying in, installation, configuration and collection of old equipment can all be carried out during a single visit. The system enables the planning and execution of the full range of services without the need to create additional orders.

Handling of additional services and sales on delivery

The platform enables the provision of additional services and the sale of related products (e.g. accessories, connections) directly during a customer visit. All items are recorded in the system and taken into account in subsequent operational and billing processes.

Automation of billing for services and installations

Billing for delivery, installation and additional services is carried out automatically based on the service fulfilment data. The system takes into account the scope of work carried out, the duration of the visit and the quality of the service, thereby eliminating the need for manual billing.

Installation and commissioning of equipment

Connection of domestic appliances (washing machines, dishwashers, fridges, ovens) Installation of appliances requiring a licence (e.g. gas appliances) Set-up and functional testing, including handover of documentation

After-sales service

Handling warranty claims and service visits Scheduling routine inspections Co-ordinating repairs, replacements and complaints

Collection of waste equipment

Collection on delivery or as a separate service

Resource planning

The system takes into account multi-person teams, vehicle type, installation time, and the skills and qualifications of the technicians.

Effect

Better use of resources and fewer planning errors.

Coordination of teams and responsibilities

The system takes into account team availability, the required qualifications and the type of vehicle when planning each visit. This ensures that the right team is assigned to the correct job right from the planning stage.

Managing a customer visit

Delivery, installation and additional services are carried out as a single process, without the need to coordinate multiple systems.

Customer experience

Precise time slots and communication with the customer minimise unsuccessful visits and make collection more convenient.

Digital documentation of the project’s implementation

Every stage of the delivery and installation process can be documented in the mobile app – from photos and the customer’s signature to handover reports and records of work carried out.